Details
 

April 10, 2019
6:30PM - 8:30PM

Phoenix Regional Workshop - April 2019

Sun Studios Auditorium, 1425 W 14th St, Tempe

Register Here

(no need to re-register if you received the "You Are Registered" email)

Avoiding Operational Nightmares

Plus: Legal Q&A

And come hungry because Chef Jay will be there with delicious barbeque
(and some salad for the non-carnivores among us)
 

Richard Marmor answering legal questions with Carol Mixon-Krendl, at a recent workshop

Be the easy one to do business with!

Join us for great education, networking with your AZSA colleagues, where Carol Mixon-Krendl will cover the basics.

Proactive Management Strategies

• How to offer exceptional customer service
• Win over difficult customers
• Manage expectations
• Exercise smart judgments in all situations
• How your facility looks, from the street to the office to the show unit and beyond,

How Your Facility Looks - regardless of age

• From the street to the office to the show unit and beyond
• "Glam storage" isn't the only game in town: older facilities can look good too
• Site cleanliness and appearance

Operations

• Managing customer accounts
• Security

Maintenance

• Managing maintenance
• Tracking upkeep and cleanliness
• Bathrooms - ug! Don't fail here!
• Mind the asphalt

Sales

• Customer communication
• Good salesmanship improves income
• Customer service skills
• Customer complaints
• Online reviews

Plus:  Legal Q&A

After expanding your perspective on operational issues, Richard Marmor will give a legal point of view. 

Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with...

• Death of a tenant?
• Problem tenant who is not in foreclosure?
• Units without leases?
• Tenant gone to jail?
• Homeless occupants spending a little too much time on-site?

Thank you to our sponsors!

About the Speakers:

Carol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.

Richard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors. 

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