April 10, 2019
Phoenix Regional Workshop - April 2019
Sun Studios Auditorium, 1425 W 14th St, Tempe
Avoiding Operational Nightmares
Plus: Legal Q&A
And come hungry because Chef Jay will be there with delicious barbeque
(and some salad for the non-carnivores among us)
Richard Marmor answering legal questions with Carol Mixon-Krendl, at a recent workshop
Be the easy one to do business with!
Join us for great education, networking with your AZSA colleagues, where Carol Mixon-Krendl will cover the basics.
Proactive Management Strategies
- How to offer exceptional customer service
- Win over difficult customers
- Manage expectations
- Exercise smart judgments in all situations
- How your facility looks, from the street to the office to the show unit and beyond,
How Your Facility Looks - regardless of age
- From the street to the office to the show unit and beyond
- "Glam storage" isn't the only game in town: older facilities can look good too
- Site cleanliness and appearance
- Managing customer accounts
- Managing maintenance
- Tracking upkeep and cleanliness
- Bathrooms - ug! Don't fail here!
- Mind the asphalt
- Customer communication
- Good salesmanship improves income
- Customer service skills
- Customer complaints
- Online reviews
Plus: Legal Q&A
After expanding your perspective on operational issues, Richard Marmor will give a legal point of view.
Chair of AZSA's Legal and Legislative Committee and self-storage owner/operator, Richard will help you tackle these and any other legal challenges you face. Wondering how to deal with...
- Death of a tenant?
- Problem tenant who is not in foreclosure?
- Units without leases?
- Tenant gone to jail?
- Homeless occupants spending a little too much time on-site?
|Who:||All AZSA Members|
|What:||Phoenix Regional Workshop|
|When:||Wednesday, April 10, 2019, 6:30 - 8:30 pm|
|Where:||Sun Studios Auditorium, 1425 W 14th St, Tempe|
|Why:||To help you avoid operational nightmares!|
|Contact:||Anne Mari DeCoster, firstname.lastname@example.org, 602-374-7184|
Thank you to our sponsors!
About the Speakers:
Carol Mixon-Krendl is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.
Richard Marmor has been in the self-storage industry in the Phoenix area for over 30 years. He was the founding president of AZSA, and is the Chair of our Legal & Legislative Committee. As an attorney and AZSA's lobbyist in the Arizona Legislature, Richard authored many of Arizona's self-storage industry laws, as well as AZSA's standardized lease, most of our operational forms, and legal articles - all found on this website in the Members Area. He is a regular speaker at AZSA educational workshops around the state, and his articles appear regularly in AZSA's newsletter Behind Closed Doors.