Details
October 30, 2019
11:00AM - 12:00PM
AZSA Webinar - October 2019 - Avoiding Operational Nightmares
Webinar - Join us online
Avoiding Operational Nightmares
Best Practices to Improve Store Operations, with Carol Mixon
Carol Mixon with Chris Betteridge of Deans & Homer,
Sponsor of the Phoenix Workshop in April 2019
Be the easy one to do business with!
This webinar covers the content of AZSA's 2019 Educational Workshop Series by Carol Mixon, held in Phoenix, Tucson, and Prescott. Join us online if you couldn't join us in person - or if you need a refresher from Carol's depth of insight on self-storage operations.
Proactive Management Strategies
- How to offer exceptional customer service
- Win over difficult customers
- Manage expectations
- Exercise smart judgments in all situations
- How your facility looks, from the street to the office to the show unit and beyond,
How Your Facility Looks - regardless of age
- From the street to the office to the show unit and beyond
- "Glam storage" isn't the only game in town: older facilities can look good too
- Site cleanliness and appearance
Sales
- Customer communication
- Good salesmanship improves income
- Customer service skills
- Customer complaints
- Online reviews
Operations, Maintenance, & More!
| Who: |
|
All Self-Storage Professionals |
| What: |
|
Avoiding Operational Nightmares Webinar |
| When: |
|
Wednesday, Oct. 30, 11am-noon AZ time (Pacific time) |
| Where: |
|
Your computer |
| Why: |
|
To help you improve store operations |
| Contact: |
|
Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184 |
Thank you
SkilCheck
For Producing
This Webinar for AZSA
|
|
Mini-Storage
Messenger
For Co-Hosting
This Webinar with AZSA
|
 |
|
 |
About the Speaker:
Carol Mixon is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.
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AZSA Webinar - October 2019 - Avoiding Operational Nightmares
Register Here
Avoiding Operational Nightmares
Best Practices to Improve Store Operations, with Carol Mixon
Carol Mixon with Chris Betteridge of Deans & Homer, Sponsor of the Phoenix Workshop in April 2019
Be the easy one to do business with!
This webinar covers the content of AZSA's 2019 Educational Workshop Series by Carol Mixon, held in Phoenix, Tucson, and Prescott. Join us online if you couldn't join us in person - or if you need a refresher from Carol's depth of insight on self-storage operations.
Proactive Management Strategies
How to offer exceptional customer service
Win over difficult customers
Manage expectations
Exercise smart judgments in all situations
How your facility looks, from the street to the office to the show unit and beyond,
How Your Facility Looks - regardless of age
From the street to the office to the show unit and beyond
"Glam storage" isn't the only game in town: older facilities can look good too
Site cleanliness and appearance
Sales
Customer communication
Good salesmanship improves income
Customer service skills
Customer complaints
Online reviews
Operations, Maintenance, & More!
Who:
All Self-Storage Professionals
What:
Avoiding Operational Nightmares Webinar
When:
Wednesday, Oct. 30, 11am-noon AZ time (Pacific time)
Where:
Your computer
Why:
To help you improve store operations
Contact:
Anne Mari DeCoster, azsa@azselfstorage.org, 602-374-7184
Thank you
SkilCheck
For ProducingThis Webinar for AZSA
Mini-StorageMessenger
For Co-HostingThis Webinar with AZSA
About the Speaker:
Carol Mixon is the owner of SkilCheck Services, Inc., a mystery shopping, development, sales training, auditing and self-storage consulting firm. Starting out in the industry in 1984 with National Self Storage, then one largest self-storage operations in the country, Carol developed the curriculum for the first training school in the industry, used with over 200 self-storage managers. She has written 12 industry related manuals, including an Operation and Policy Manual sold by the Self Storage Association, and over 100 articles for the Mini-Storage Messenger, Self-Storage Journal, Inside Self-Storage, Insider SSAA, AZSA’s Behind Closed Doors, Units and Directions magazines. Carol has traveled around the world speaking and educating people in the self-storage industry. She has developed and managed over 200 properties in 9 states. Carol serves on the AZSA Board and has been on the board of the SSA and CSSA.
Webinar - Join us online
