Anne Ballard is President of Marketing, Training & Developmental Services for Universal Storage Group and known industry wide as The Hat Lady for her variety of headwear. Anne has served on the SSA Board of Directors and is a two term Past President of the Georgia Self Storage Association. A frequent speaker at state, national and international conferences, Anne is also the author of The Hat Lady Speaks, Marketing and Managing Self Storage and numerous articles for industry magazines and The Self Storage Almanac, Development Handbook and others over the last 30 years. Founder of Universal Management Company in Atlanta in 1993 and now an owner and partner in Universal Storage Group. She handles facility planning, feasibility studies, design, startups and operational consulting and training.