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Please read the latest memorandum from AZSA's Legal Chair, Richard Marmor on how the most recent edict from the CDC on COVID and the halting of residential evictions applies to the self-storage industry.

Security - Necessity not a Luxury Anymore

Although the self-storage industry has not come to a screeching halt, as the hospitality and restaurant industries, it has seen some impact. Times like these are like little seedlings of opportunity - encouraging us to grow, change, and pursue going from “Good” to “Great.”

Social Engineering Red Flags

Hackers want your organization’s crown jewels and they won’t stop until they get what they want.

Take Your Self-Storage into the Digital Age of Marketing

Getting started with digital marketing is not as difficult as you might think!

Frequently Asked Questions Address Your Concerns

From auctions to late fees, vehicles to protected property, your concerns are the basis of the Frequently Asked Questions (FAQs) in the Members Area. Check it out today and put your mind at ease, knowing you're following the law and implementing best practices.

Operational Agility is the New Growth!

As we’re encouraged by plans for re-opening the economy, we’re reminded of how quickly our processes and procedures have undergone extreme change.

How to Avoid Zoom Fatigue while Working from Home

If your day is dominated by back-to-back video conferences, these strategies can help you set the boundaries you need to avoid burnout.

Eliminating Delinquent Payments with Account Updater

A proven solution for eliminating late payments is recurring billing and storage facilities across the U.S are now requiring renters to enroll in auto-pay.

Save the Date...Hopefully

22nd Annual Conference and Golf Tournament updates!

Hello, AZSA Members!

Amy Amideo, the new AZSA Interim Executive Director reaches out to introduce herself!

Corona Virus: Reopening Precautions - Effective May 16, 2020

Governor Ducey's Stay Healthy, Return Smarter, Return Stronger - Precautions for Returning to Work

AZSA Member Health Plan

AZSA Health Plans are Here! Please review the informational material and enrollment forms.

Corona Virus: What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws

Technical Assistance Questions and Answers by the EEOC - Updated on May 5, 2020

“I Don’t Know Why You Say Goodbye, I Say Hello”

Echoing the sentiment of this endearing Beatles song, please click on the headline to read a special message from Anne Mari DeCoster.

Want to Better Organize Your Self-Storage Maintenance & Repair?

A Computerized Maintenance Management System has the power to do just that. This is a tool to organize corrective, scheduled, or preventative activities, and even capital expenditures.

Operations Manuals Now Available for AZSA Members

The Members Area now features valuable new members-only resources: the AZSA Training & Procedures Manual and the AZSA Sale & Foreclosure Manual, plus AZSA Forms and Operations Forms by SkilCheck. All new: Foreclosure Sale Checklist - to guide you through the process.

Managers: Be on Top of Your Game!

At Top Golf! Join us for AZSA’s 2020 Educational Program, including workshops at 4 Top Golf locations around the state and several other events for members outside of Phoenix and Tucson. NOTE: due to the corona virus, the Gilbert Workshop originally scheduled for April 7 has been postponed, date TBD. We will share the new date as soon as possible.

Arizona Self-Storage Market Remains Strong

In 2019, there were 49 self-storage transactions in Arizona and 36 new facilities opened their doors for business. The pipeline of development projects remains full as 2020 begins.

Grace period ends Jan. 31 for AZSA renewals

2020 dues invoices for Owner/Operators and Associates are available online. Please renew before Jan. 31 to keep your membership active and maintain access to AZSA resources, events, and benefits. Thank you!

Webinars, Videos, FAQs, Forms, Auction Listings, Legal Corner...

...And more - in the Members Area of the AZSA website. Just log in to access members-only resources to help you run your self-storage business.

Have You Seen the Auction Videos?

AZSA gets calls all the time about foreclosure and auctions. Videos of Richard Marmor's complete legal seminar are an easy way to learn from the Pro himself! All current members can log in using your email address and password to view all 6 segments in the Members area of the AZSA website.

Storage Solutions/NSA & Life Storage Recognized for Superior Customer Service

Newsweek honored these two AZSA members with the 2020 America’s Best Customer Service Award

Phoenix MSA Acquisitions & Development Brisk in Q3 of 2019

Maricopa County had 7 self-storage transactions and 11 new facilities open in the last quarter.

Making Progress Toward an AZSA Association Health Insurance Plan...

...but we need your help. Another major carrier is now working with us, bringing the number of carriers now interested to 3. We have been asked to provide data on 1000 members. All we need is DOB, gender, Arizona work city & zip code for you, your whole team, and their family members to get a quote and have a chance to offer you better, more affordable health insurance through your association.

Self Storage Blog with Answers to Your Questions

Overtime regulations, federal employment reporting, worker classification…The SSA Blog addresses these issues and others that may be of interest to you.

Yardi Matrix Working with AZSA to Provide Better Insight into Self-Storage Demand

Occupancy is the “holy grail” of self-storage data, say Jeff Adler and Isaac Hiatt of Yardi Matrix, leading data provider in our industry. Yardi is working with AZSA to develop a way to provide AZSA members access their market data in exchange for your occupancy data, thus creating a clearer picture of self-storage demand.

All Over Arizona, Development and Acquisitions Dominate Self-Storage News

Over the past 4 quarters, 35 new facilities opened, 48 sold, and 4 out of 5 owner/operators report facing new supply within 3 miles of their facility.

ACE Recycling to Hold Electronic Waste Drive at Ribbon Cutting Ceremony on Nov. 1

Do you or your tenants have old computers, televisions, batteries, cables, cameras, or other electronic equipment cluttering up your place of business? ACE Recycling has the solution: to celebrate its new ownership and business name, ACE is holding an Electronic Waste Drive.

Let Us Know: How was the AZSA Conference?

Speakers, exhibits, sponsors, venue, food, golf, networking, education...Did the AZSA conference deliver? We value your input! Let us know what worked, what didn't, and how we can continue to improve this event. Click the yellow "Conference Evaluation" button on every page of the AZSA website, select "Forms" at the bottom of the page, and respond to our digital survey in MeetingPulse - the app we used for Q&A and live polling throughout the conference.

More Photos from AZSA's Holiday Parties!

Click on the headline for photos - please email us any others you took so we can share them.

Google’s Page One Results Look Different – What Does that Mean for You and Your Local Marketing?

"Change is the only constant in the world of online marketing," says digital marketing expert Mike Blumenthal. Others agree, and offer good advice about how you should direct your LOCAL online marketing efforts today.

Online Reviews Determine Your Business Success

A high quantity of positive, recent online reviews determines where you show up in Google searches. You can’t afford to ignore this vital component of your business plan. Read more about what AZSA Members Terry Anderson of Tenant Property Protection and Nate Tall of Podium said about Reputation Management in a recent AZSA webinar. Also, learn about Google's new guidance on negative reviews from disgruntled employees.

AZSA Drive By: StorQuest on 7th Street

Random acts of facility touring hit Phoenix! See how StorQuest's Taj Mahal of storage fared.

Recordings of AZSA Webinars Online for Your Continuing Education

From Auctions to Reputation Management, they are all online in the Members area for you to view and review.

Investment Marketplace Update: Q3 Self-Storage Sales & Development

U-Haul is active in acquisitions; many are active in development! Year-to-date new store openings in Q3 of 2018 are quite comparable to this point last year, and there are still plenty in the pipeline.

The Value of This Investment Never Goes Down

Connect to causes important to your customers. You'll be impressed with the results. "The age of the customer" has different rules for business success. Today's consumers - especially millennials - consider more than the jingle in their pocket when choosing who wins their business.

AZSA Members Enroll in Charity Storage

Will you HELP HEROES HEAL as part of our yearlong campaign? Many of you are already enrolled in Charity Storage. We encourage all AZSA members to have a Charity Storage auction before the end of November to benefit AMVETS, our Keynote Speaker Sherman Gillums Jr.'s organization.

Is Arizona’s Abundant Sunshine the Right Energy Source for Your Facility?

We have plenty of it! Can sunshine save your business money? This whitepaper will help you evaluate the options.

AZSA Featured on Money Radio

Self-storage, the darling of Wall Street, continues to attract institutional money, has huge market growth potential, and remains an industry entrepreneurs can enter sucessfully. Hear more at 1 p.m., Monday, Sept. 18, on Fast Money, 1510 AM and 99.3FM.

Protect Your Storage Site's Reputation - Online & Off!

When an online review can affect up to 250 future customers, and companies that proactively manage their online reputation grow 24% faster than their competitors who DON'T intentionally manage their reputations - you can't afford to ignore this! Yes, you, a self-storage facility, YOU need a reputation management plan. Want to learn more? Click the headline.

Getting Started in Self-Storage

Management software, SEO, accounting, occupancy...there's so much to learn when you're considering a self-storage project for the first time. Perhaps a video or two, and maybe a downloadable guide, would be helpful? Click the headline to find out more.

What's New? More Facilities!

Self-storage development in Phoenix continues at a brisk pace, as does the price per square foot of new facilities being sold.

Don't Ignore Your Self-Storage Market's Vital Signs

Which metrics demonstrate a market's overall health? What are today's occupancy and rental rates in my market? Regardless of where these measures are today, how can I tell which direction the market is headed? High quality data-driven analytics provide answers for the self-storage industry.

Do You Have One of These?

Tucked in a hope chest, displayed in a shadow box, or somewhere else among your treasures, do you have a carefully folded American flag, given to you at a military cemetery after the funeral of your loved one? July 4th is a good time to bring it out and remember that freedom isn't free.

Technology is Changing the Self-Storage Industry

New developments in management software, call management, and cloud access control are just a few of the ways technology is changing the way we do business in self-storage. Here are a few ticklers to pique your interest.

They're Our Heroes - Help Them Heal

Renting season is in full tilt and the summer is officially upon us, with Memorial Day weekend in the rear view mirror. But many of the wounded warriors commemorated on that holiday continue to face every-day challenges. AZSA encourages you to HELP THEM HEAL by joining AZSA's year-long campaign: HELPING HEROES HEAL. Click on the headline - you'll be glad you did.

Local Search Ranking: How to be Found on Google

Local search optimization is paramount to the success of self-storage facilities in today’s fast-paced, mobile device driven world.

Tired of High Electricity Bills?

So was Southern Pavilion Storage in Casa Grande. Their solution? Cut the cord! They just celebrated their liberation from the power company with the installation of solar panels.

1st Quarter Self-Storage Investment Report Available

The Q1 survey of the Phoenix metropolitan area by Paul Boyle of Cushman & Wakefield was released this week. It reports 7 transactions and 3 facility openings in the first three months of 2018.

“Be Bold, Be Courageous, Be Your Best!” 

Astronaut, fighter pilot with 30 combat missions, and wife of beloved Arizona Congresswoman Gabby Giffords, Mark Kelly was the Keynote Speaker of the Self Storage Association’s Spring Conference in Orlando, FL, in March 2018.  He shared life lessons from his fascinating experiences - even finding a way to relate space exploration to the self-storage industry. Read on to find out how.

Don't Believe the Statistics

They tell a story, after the fact, but the don't tell "THE" story. Severely wounded Marine turned Veterans advocate Shermin Gillums Jr. urges AZSA members to look beyond the statistics, listen beyond what "they" say, and help the one who is in front of you by joining AZSA's Helping Heroes Heal campaign.

Helping Heroes Heal - One Auction at a Time

It's simple, yet powerful: Dedicate a space as a Charity Storage auction unit, select a charity that benefits wounded Veterans, fill it with items worth bidding on, and auction it off to benefit the cause - in conjunction with your regularly scheduled foreclosure auctions, live or online.

The Balancing Act of Supply & Demand

All real estate is cyclical, especially in Arizona, widely known as the place where real estate cycles are most dramatic. Cycles of over-building occur because of an abundant supply of inexpensive land combined with a great quantity of real estate developers. Recovery cycles occur because we are among the fastest growing states. And what does all of this mean for self-storage? Click the headline to read more.

Let's Get Real About Self-Storage

That’s Ann Parham’s message, and she will deliver it at the Operational Symposium on the second day of AZSA’s 2018 Conference, September 27, 2018, the day devoted to operational issues and manager training. President and CEO of The Parham Group, which manages, develops, and builds facilities, Ann is no stranger to self-storage. She will debunk the myth that “If I just” do this or buy that, my facility will operate like a dream.

Charity Storage Works with AZSA Members to HELP HEROES HEAL

A big thank you to Korey, Donna, Sarah, Melissa, and Tasha, members of the Professional Self Storage Management team who are leading the way in AZSA’s year-long campaign: HELPING HEROES HEAL. Gila Ridge Self Storage was the first, kicking off the campaign in Yuma at the January 23 Educational Workshop. Tolleson Self Storage joined the action this week and will kick off the campaign in Phoenix at the February 6 workshop, featuring The Hat Lady Anne Ballard. They are taking seriously the words of Sherman Gillums, Jr.: “Don’t pass the buck and assume someone else will help.” Click the headline to find out more about this severely wounded Marine turned Veterans advocate, and the HELPING HEROES HEAL campaign.

“All Indicators Show No Signs of Investors Slowing Down”

In 2017, there were 24 self-storage transactions and 25 new self-storage facilities built in the Phoenix area, according to the Self-Storage Investment Report by Paul Boyle of Cushman & Wakefield. “Limited buying opportunities are causing investors to actively look in other markets,” says Paul, but, “All indicators show no signs of investors slowing down in 2018.”

Protect Your Facility from Illegal Activity

Illegal activity at self-storage properties leaves a trail of clues and signals, according the Arizona law enforcement officials. Read on to learn what they are and how to respond so that you can protect your business.

Severely Wounded Veteran & Charity Storage Lead the Way to Help Heroes Heal

"Life breaks everyone at some point," says Sherman Gillums, Jr., severely wounded Marine turned Vetarans advocate, and Keynote Speaker of the Operational Symposium of AZSA's 20th Annual Arizona Self-Storage Conference, September 26-27, 2018. Now Chief Strategy Officer at American Veterans, Gillums says you have to "draw upon your inner strength in those circumstances," and in all circumstances, "Help no mater what." His Keynote Address isn't until September, but we have a whole year ahead of us, so AZSA decided to do something new in 2018. Instead of just a charitable focus during our conference, we're turning it into a yearlong campaign to Help Heroes Heal, thanks to Sherman Gillums Jr. and Charity Storage.

Interested in Increasing Cash Flow?

Try cost segregation. It’s not new, and some of you are already doing it, but other owner/operators haven’t yet used this tax strategy to increase cash flow through accelerated depreciation. Additionally, for buyers and sellers in today’s dynamic self-storage real estate market, understanding cost segregation is more important than ever.

More of Google Says...

Large operators don’t necessarily corner the market in today’s online marketplace, says Google expert Jessie Hochhalter, because 83% of consumers do not have a company in mind when they start searching online for self-storage. They choose the company whose web presence gives them what they want: price, trustworthiness, location “near me” – so maximize all the ways you can localize for immediate surroundings.

17 in '17, So Far

In the Phoenix metro area, 6 new self-storage facilities opened in the 3rd Quarter of 2017, bringing the year to date up to 17 projects. With 85 in various stages of being completed, under construction, or planned/proposed since the beginning of 2017, all indications are that self-storage development continues to grow in the Valley of the Sun.

Tale of 2 Reputations

What does Wall Street think of the self-storage industry? They love us! Highest profits, lowest foreclosure rate, best performing REITS, where to put your money now…still! Compare that to the general public’s opinion, largely based on media show & tell. Unfortunately, on Main Street, the public sees the self-storage industry through the eyes of Storage Wars' auctions, and the dark hallways shown in CSI. In a recent presentation, Edward Hainrihar Jr, of Compass Self Storage, asks "What can YOU do to improve our industry’s reputation with John and Jane Q. Public?" Read on for specific, actionable advice.

AZSA Founding Member Bob Schoff of National Self Storage Inducted into Self Storage Hall of Fame

In honor of a career spanning four decades, modeling how to give back to the industry that gives us so much, Bob Schoff received the national association’s highest honor in September 2017. Surrounded by his family and industry friends, this AZSA owner/operator was inducted into the Self Storage Hall of Fame.

Google Says...Be Seen, Be Smart, Be Fast

How to Convert Online Searches into Closed Leases

Compete with the REITs by maximizing all the ways you can localize for your immediate surroundings, giving the consumer what they are looking for online, winning in the "upper funnel" - and "don't change channels"!

The Great Data Debate is Resolved for the World's Largest Privately Owned Storage Company

StorageMart‘s Mike Burnam, featured speaker at the September 27 AZSA Owners Summit, says using data to drive decisions on acquisitions and development is crucial. The CEO of the world’s largest privately owned storage company describes their new approach to data analysis a “breath of fresh air” – and it was an important feature of this year’s Summit.

Self-Storage Development & Acquisitions Still Brisk in Metro PHX

AZSA members gathered at the Aug. 29 PHX Networking Breakfast to review Cushman & Wakefield's report (Read More for photo). Iinvestors continue to search the Arizona market for acquisition and development opportunities. The first half of 2017 saw 11 new self-storage facilities officially open for business, 6 of which are in southeast valley. Another 15 are under construction. Acquisitions were brisk too, with 18 facilities sold in Maricopa County in Q2 2017.

State-of-the-Art Silverbell Self Storage is coming to Sunset Ranch

This urban renewal project 10 years in the planning has finally broken ground in Sunset Ranch, near Marana and Tucson, according to AZSA member Herb Havins. The store will be environmentally friendly and completely responsive to the demands of today's self-storage consumer. Read More to see photo.

National Self Storage Breaks Ground on Marana Facility

Class A property going up in Marana as AZSA-Member National Self Storage expands its portfolio.

Dominion Self-Storage Opens in Queen Creek

Dominion Self-Storage is proud to announce the opening of their second self-storage center. The state-of-the-art self-storage business is located in Queen Creek, AZ on Germann Rd, east of Power Rd.

Greater Phoenix Self-Storage Market Remains Strong

Market Report for the 1st quarter of 2017 shows lower vacancy, rising rental rates and continued development in a strong market.

Military IDs Still Cannot be Copied

Though the new military IDs are different, the prohibition against copying them remains the same, according to the US Government.

And Now We're in Politics Too!

Already the Darling of Wall Street, the self-storage industry now has leaders entering politics on the national level.

Sales Statistics are Astounding

If you are not following up on prospects - multiple times! - you are missing opportunities. Statistics show that almost half of sales people NEVER follow up, and 80% of sales are made on the 5th to 12th contact. Are YOU following up?

Catch Attention, Interest, & Desire - Get Action

We all seek to earn customers' business and loyalty. AZSA's educational resources help you accomplish that by giving frequent focus to customer service and sales. A recent workshop developed by AZSA Member Terry Anderson, with Tenant Property Protection, focuses on a simple model: AIDA, helping you get Attention, Interest, & Desire that leads to Action.

Two Spaces: One Lease

Arizona lien statutes, modernized through AZSA's efforts in 2010, define "leased space" as the space or spaces at the self-storage facility that are rented to an occupant pursuant to a rental agreement. This enables you to put all of a tenant's units on one lease, which solves a bevy of day-to-day problems, according to self-storage legal expert Richard Marmor.

Now Available! 2nd Edition of Richard Marmor's Arizona Self-Storage Related Statutes, Commentated

This is the most complete treatment of statutes relating to self-storage in Arizona. Written by one of the country's foremost experts in self-storage, Richard Marmor, this 2nd edition includes information frequently requested by AZSA members